At Lotus Naturopathy & Massage, we truly value our regular clients and appreciate your continued support of our small local business. Our Lotus Loyalty Card is our way of saying thank you.

How the Loyalty Card Works

Receive one loyalty signature for each eligible paid massage visit at Lotus Naturopathy & Massage.

Once you have completed nine eligible massage visits, your 10th eligible massage is complimentary, subject to the terms and conditions below.

Eligibility & Conditions

One signature is issued per eligible visit.
Loyalty signatures are issued per appointment attended, not according to the number of treatment hours purchased. For example, a 90-minute or 2-hour massage receives one signature, the same as a 30 or 60-minute massage.

The complimentary treatment must reflect your usual treatment duration.
Your complimentary 10th massage will be based on the duration of the eligible treatments used to complete your Loyalty Card. Where different treatment durations have been received, the complimentary treatment will be based on the treatment duration most frequently purchased across the nine qualifying visits.

Complimentary treatments cannot be upgraded to a longer appointment.
For example, a client who has predominantly received 30-minute massages cannot redeem their complimentary treatment for a 60-minute, 90-minute or 2-hour massage. Clients may not pay the difference to upgrade the complimentary treatment to a longer duration.

Massage packages are excluded.
Treatments redeemed as part of a prepaid or discounted massage package do not receive loyalty signatures, as these treatments have already been provided at a discounted rate.

Gift vouchers are excluded from earning loyalty signatures.
Appointments paid for using a gift voucher are not eligible to receive a loyalty signature.

Complimentary and promotional treatments are excluded.
Treatments received free of charge or as part of another promotion, giveaway, prize, special offer or other discounted arrangement do not qualify for a loyalty signature unless expressly stated otherwise by Lotus Naturopathy & Massage.

The complimentary 10th treatment does not earn another signature.
Loyalty signatures are only awarded for eligible paid treatments.

Loyalty Cards must be presented at the time of treatment.
Clients are responsible for bringing their Loyalty Card to their appointment. Signatures will not ordinarily be issued retrospectively for previous appointments.

Loyalty Cards cannot be combined.
Signatures from multiple Loyalty Cards cannot be combined to complete a card or obtain a complimentary treatment.

Loyalty Cards and rewards are not transferable.
Loyalty Cards are intended for use by the individual client to whom they were issued. Signatures and complimentary treatments cannot be transferred, sold or gifted to another person.

The complimentary treatment has no cash value.
Loyalty rewards cannot be exchanged for cash, credit, gift vouchers, products or other services.

The Loyalty Card cannot be used in conjunction with another offer.
The complimentary treatment cannot be combined with massage packages, gift vouchers, promotional discounts or other special offers.

Standard booking and cancellation policies still apply.
Complimentary loyalty appointments are subject to Lotus Naturopathy & Massage's usual booking and cancellation policies. Late cancellations and non-attendance may result in the complimentary treatment being forfeited.

Appointments remain subject to availability.
Earning a complimentary treatment does not guarantee availability with a particular practitioner, on a particular day or at a particular time.

Lost or damaged cards.
Clients are responsible for keeping their Loyalty Card. Lost, stolen or damaged cards may not be replaced where the qualifying visits cannot reasonably be verified by Lotus Naturopathy & Massage.

Misuse of Loyalty Cards.
Lotus Naturopathy & Massage reserves the right to refuse a loyalty signature or complimentary treatment where a card appears to have been altered, duplicated, fraudulently signed or otherwise misused.

Changes to the Loyalty Program.
Lotus Naturopathy & Massage reserves the right to amend, suspend or discontinue the Loyalty Card program or these terms and conditions. Where reasonably practicable, existing completed or partially completed Loyalty Cards will be honoured in accordance with the conditions applicable at the time they were issued.

Lotus Loyalty Cards are designed to reward our wonderful regular massage clients. Thank you for continuing to choose and support Lotus Naturopathy & Massage. 💜